We do not accept returns for items not purchased on our website. If you purchased a PurePail™ product from anywhere other than our website, please reference the return policy of the company you purchased it from.

PurePail.com Return Policy

You may return any product purchased on our website within 30 days from the date of shipment for a refund. Returns must be in original packaging and the packaging must be unopened. Refunds will be credited to original method of payment once the return is received and inspected. A 25% restocking and handling fee may be deducted if a product has been opened or is unsalable for any reason. Original shipping charges are non-refundable.

Please email customercare@breathablebaby.com for return authorization and include your name, address, order number, and reason for return.

Once authorization is received, send your return along with the product’s original packaging including all instruction manuals and printed materials to the address below. Include a copy of your packing slip with your return shipment. Please include your return authorization number on your packing slip.

PurePail Returns c/o BreathableBaby, LLC
18012 Slover Avenue
Bloomington, CA 92316
(877) 827-4442
ATTN: Consumer Relations

Customers are responsible for return shipping charges. We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.