We do not accept returns for items not purchased on our website. If you purchased a PurePail™ product from anywhere other than our website, please reference the return policy of the company you purchased it from.
PurePail.com Return Policy
You may return any product purchased on our website within 30 days from the date of shipment for a full refund. The returns must be in original packaging, unused (unwashed, unaltered, and/or unassembled). Original shipping charges are non-refundable.
Please email CustomerCare@breathablebaby.com for return authorization and include your name, address, order number, and reason for return.
Once authorization is received, send your return along with the product's original packaging including all instruction manuals and printed materials to the address below. Include a copy of your packing slip with your return shipment.
Customers are responsible for return shipping charges. We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
Refunds will be credited to original method of payment once the return is received and inspected. A 25% restocking and handling fee may be applied to any opened items or items that have been partially or fully assembled.